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Customer Support Center
 

 

 

To obtain support, please choose from the following methods...

 

 

User's Documentation:

  • Most of our software products include concise user's documentation. Most questions may be answered by referencing this documentation.

Email Support:  

  • E-mail support * is provided free of charge to all registered users. Registered users should complete an on-line form that contains the information our support staff needs to solve any problems quickly. We have a Support Team standing by during regular office hours (9am to 5pm EST M-F) to assist you in a timely manner.
  •  Click here to access our Online Support Form. *

Knowledgebase Articles:

  • Here you'll find informative answers to the most common support inquiries.

 

 

Knowledgebase Articles

CompuHost Karaoke Hosting Solution

FastTracks V2 SongBook Creator

 

Video Tutorials

CompuHost V1

Cataloging Karaoke Content Files into CompuHost V1

CompuHost V2 and V3

Cataloging Karaoke Content Files into CompuHost V2 or V3

 

 

 

 

 

Telephone Support

  • All software support inquiries must be initiated by submitting an Online Support Form. Most support issues are answered and remedied expeditiously utilizing the online support process. If your support inquiry warrants a telephone contact we'll be happy to make the call free of charge. Telephone support, when deemed necessary is provided during regular business hours, M-F 9am to 5pm EST. Please reference the User's Documentation and all other available support resources before requesting a telephone contact. 

Software Registration Transfers

  • FastTracks V2 SongBook Creator Only: FastTracks V2 SongBook Creator Serial Numbers and their associated unlock codes are unique to the computer hard drive the software is installed on. In the event you wish to move the software to another computer (installing the software on more than one computer at a time is a violation of our software user's license), or after reformatting the existing hard drive, please submit a Registration Transfer Request by CLICKING HERE.

FastTracks V2 AutoUpdate Subscription Renewals

  • To instantly renew your AutoUpdate Subscription please click here.

Software Revisions/Upgrade Policy:

Minor Program Revisions will be provided for free download to registered users of the applicable MAJOR version.  *
MAJOR version upgrades will be provided free of charge to all registered users that purchased the previous MAJOR version within 60 days prior to the release of the latest MAJOR version. Significant discounts are available to all other registered users of previous MAJOR versions toward upgrading to the latest MAJOR version.
Other updates will be available at special pricing directly from Karaokeware .
   

Software Revision Announcements/Download Links

Product

Version

Status

Information Link

Download Link

         
CompuHost V3 (Valid CompuHost V3 License Required)

CompuHost V3

For GEN-II (No Dongle) Users

v.3.37.00 Latest Public Release Click for Info

Click to Download

Select ONLY if you've previously purchased a valid CompuHost V3 license and utilizing the later GEN-II (No Dongle) Licensing Model

CompuHost V3 HYBRID

For GEN-I (Dongle Required) Users

v.3.37.00H

Hybrid Version

Requires GEN-I USB

License Key (Dongle)

Click for Info

Click to Download (Valid License Key Required)

Select ONLY if you've previously purchased a valid CompuHost V3 license and utilizing the earlier GEN-I (Dongle REQUIRED) Licensing Model

CompuHost V2 (Valid CompuHost V2 License Required)

CompuHost V2

For GEN-II (No Dongle) Users

v.2.51.06 Latest Public Release

Click to Download

Select ONLY if you've previously purchased a valid CompuHost V2 license and utilizing the later GEN-II (No Dongle) Licensing Model

CompuHost V2 HYBRID

For GEN-I (Dongle Required) Users

v.2.51.06H

Hybrid Version

Requires GEN-I USB

License Key (Dongle)

Click to Download (Valid License Key Required)

Select ONLY if you've previously purchased a valid CompuHost V2 license and utilizing the earlier GEN-I (Dongle REQUIRED) Licensing Model

CompuHost V1 (Valid CompuHost V1 License Required)

CompuHost V1

For GEN-II (No Dongle) Users

v.1.88.02

Latest Public Release

 

Click to Download

Select ONLY if utilizing the later GEN-II (No Dongle) Licensing Model

CompuHost V1 HYBRID

For GEN-I (Dongle Required) Users

v.1.88.02H
(w/Windows 8 Compatible Installer)

Hybrid Version

Requires GEN-I USB

License Key (Dongle)

 

Click to Download (Valid License Key Required)

Select ONLY if utilizing the earlier GEN-I (Dongle REQUIRED) Licensing Model

CompuHost Remote Request Addon
CompuHost Remote Request Addon

v.1.10.00

Latest Public Release

Click for Info

Click to Download

CompuHost v1.88.00 or newer REQUIRED!

FastTracks V2 SongBook Creator
FastTracks V2 SongBook Creator PLUS

v.2.6.2232C
(Windows 8.1 compatible)

Public Release

Click for Info

Click to Download (Valid Unlock Code Required)

FastTracks V2 SongBook Creator BASIC

v.2.6.2232C
(Windows 8.1 compatible)

Public Release

Click for Info

Click to Download (Valid Unlock Code Required)

KMPPlus Personal Karaoke Media Player
KMPPlus Personal Karaoke Media Player

v.1.18

Public Release

Click for Info

Click to Download

CDGRip CD+G-MP3/WMA+G Ripping Utility
CDGRip CD+G-MP3/WMA+G Ripping Utility

v.2.81.00

Public Release

Click for Info

Click to Download

 Support Policies for Trial Software:

  • Trial software includes email and on-line support for the duration of the trial period..

Support Policies for Free Software:

  • Support for free software is limited to web support (knowledgebase and discussion forum) only. There is no email support available for free software.

* FREE Support Resources and Minor Program Revision Updates (Free Services) are provided as a courtesy to our valued users. Our Support Staff stands ready to assist you whenever possible, however, we reserve the right to suspend and/or revoke access to FREE Services to any user(s) that in our sole discretion violates our Intended Use Policy or exhibits offensive/rude behaviour on our public forums and/or toward our Support Staff.

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